- We ship all Marui products from Japan
- Ship by EMS Japan
- It usually takes around 3-5 business days to arrive
- Possible import tax incurred, depends on shipping country
The shipping cost is calculated by the weight and dimension, shipping location and shipping method of the shipment. Therefore, the heavier and bulker your item is, the higher the shipping cost. The cost varies while the shipping location and the shipping method change.
We offer a 30 Days Return Policy for factory defective items from the date of arrival at your shipping address. You are responsible for the return shipping costs.
The returned item from you must meet the requirements stated below:
You are responsible for shipping charges when they are returning any of the merchandises.
Customized products are not refundable in any circumstances.
All returns, for any reason, must be packaged with instruction booklets and all other supplied accessories when it was first delivered to you.
Items are regular price items sales. Return and refund policy are not applied on discounted items.
How to Return
Before you return your items, you must contact us by email, and receive a Return Merchandise Authorization Number (RMA). Any returns sent without a RMA number will not be accepted by MaruiAirsoft. Please include the following information when returning an item:
The RMA number requested from our Customer Service.
A copy of your original invoice with the RMA number (inside the shipping box).
A note stating the reason of the return.